Insourcing Academy FAQs

We offer tiered pricing based on active seat volume, enterprise-wide site licenses, or custom subscription models tailored to your organization’s size and expected roll-out pace. Dedicated account managers are assigned to structure flexible contracts aligned with your fiscal planning.

Yes. Our platform supports SAML 2.0 / OAuth 2.0 Single Sign-On (SSO), REST API access, and webhooks. We seamlessly sync user data, course completion tracking, and reporting with enterprise platforms such as Workday, SAP SuccessFactors, Salesforce, and custom internal systems.

Absolutely. Enterprise clients can customize the user portal with company logos, brand color schemes, custom subdomains, and dedicated email notifications to deliver a cohesive internal learning experience.

Administrators can set up multi-tiered roles (e.g., Global Admin, Department Manager, Team Lead) with granular access permissions. You can assign courses by department, location, or job role, as well as automate enrollment workflows and track compliance targets across sub-teams.

We adhere to strict enterprise security standards, and GDPR/CCPA data privacy compliance. Dedicated infrastructure or regional data residency options are available upon request.

Yes. You can import existing SCORM/AICC/xAPI packages, PDFs, slide decks, and video assets directly into your enterprise portal, or blend our off-the-shelf curriculum with your custom proprietary training modules.

You receive access to real-time administrative dashboards that track engagement metrics, completion rates, assessment scores, and skill proficiency matrices. Automated, scheduled reports can be delivered to HR leads or exported via CSV/API for advanced business intelligence analysis.

Yes. The platform supports live instructor-led training (ILT) via integrated tools (e.g., Zoom, Microsoft Teams, Webex), alongside self-paced online content. Learners can also download content for offline completion via our mobile apps.

Enterprise accounts receive a dedicated Customer Success Manager (CSM) and implementation team. We assist with initial platform configuration, SSO setup, content mapping, administrator onboarding, and ongoing strategic reviews.

We offer 99.9% uptime SLAs backed by 24/7 priority enterprise support, dedicated technical contact points, and guaranteed response times for critical platform issues.

Log in via your web browser using your standard credentials or click the dedicated link provided by your organization. If using Single Sign-On (SSO), follow your company’s login prompt.

Yes. You can download the Learner App from the Apple App Store or Google Play Store. Enter your platform URL (e.g., companyname.myabsorb.com) to sign in and access your training.

Yes. The mobile app allows you to download course modules while connected to Wi-Fi. Your progress will automatically sync back to the main system once your device reconnects to the internet.

Navigate to your Transcript or History page from the main menu. Find your completed course and click the Certificate icon to view, print, or save your PDF certificate.

Certificates are issued only when enabled by the instructor or course administrator. Ensure you have fulfilled all completion criteria, such as passing mandatory quizzes and viewing every lesson. If completed, contact support or your admin to confirm certificate rules.

Yes, most interactive courses support bookmarking. When you relaunch the module, you will be prompted to resume from where you left off. Always ensure you use the Submit, Exit, or Close buttons within the course window to ensure progress saves properly.

Clear your browser's cache and cookies, disable strict pop-up blockers, and ensure a stable internet connection before relaunching the module. If issues persist, try using a different web browser or switch to the mobile app.

Click the main navigation menu in the top-right corner, select Profile, and click Edit Profile to update your account information or credentials.

Open the main menu and click Resources or Library. There you can view supplemental documents, guides, and media assets made available by your organization.

If standard company links do not work due to Single Sign-On restrictions, contact your training administrator to receive the dedicated External Learner access path and login credentials.